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Placetel Anywhere

Feature Overview

Placetel Anywhere is a native fixed convergence solution that lets end-users designate a single phone number for all incoming and outgoing calls, regardless of which phone they are currently using — mobile, office PBX, home, etc.

End-users receive the added benefit of a common business calling “experience” across all devices. This capability allows you to dial colleagues with a four-digit extension from your mobile phone or transfer calls taken from your mobile phone to another colleague’s desk or mobile phone without having to know whether he or she is in the office. Placetel Anywhere is a Placetel UC-One PBX feature that provides the following functionality:

  • Receive calls on an alternate phone: Placetel Anywhere allows calls placed to a user’s office phone to ring any phone(s) setup with the feature. Most users will designate their mobile phone as their “Placetel Anywhere phone.”
  • Place calls from an alternate phone: From their Placetel Anywhere phone, users can place calls that display the outbound Caller ID of their desktop phone.
  • Pull” active calls between desktop and mobile phones: When on an active call using a desktop phone, users may push that call to their Placetel Anywhere phone. Conversely, while on an active call on a designated Placetel Anywhere phone, users can pull the call to the desktop phone.
  • Place long distance and international calls from an alternate phone: When users place long distance or international calls from an Placetel Anywhere phone, usage will be tracked and reflected on their office phone invoice just as any other toll calls would appear.
  • Users can manage the Placetel Anywhere feature from the My Phone portal. NOTE: Within the My Phone portal, this feature is referred to as “Anywhere.”
  • Once the designated Placetel Anywhere phone is setup, to place and receive Placetel Anywhere calls, users must first dial the Placetel Anywhere Portal number. Administrators may alter the Placetel Anywhere Portal settings as needed.

NOTE: The Simultaneous Ring and Placetel Anywhere (Anywhere) features cannot be enabled at the same time. When you enable Sim Ring you will automatically disable the Anywhere feature and vice versa.

Feature Prerequisites

Before the Placetel Anywhere feature can be used the following conditions must be met:

  • At least one inbound number must be available to be assigned as an Placetel Anywhere Portal
  • At least one Placetel Anywhere Portal number must be assigned to the site through the My Site dashboard. Placetel Anywhere Portals are not automatically assigned when the Placetel UC-One PBX service is provisioned
  • At least one Placetel Anywhere User (Premium, Standard, or Hosted PRI - User) must be assigned and active
  • At least one landline or wireless number must be assigned to the Placetel Anywhere User through the MyPhone dashboard
  • Active must be enabled in the Placetel Anywhere User’s list for all numbers the user wishes to ring when calls are received on their Placetel UC-One PBX desktop phone.

Using Placetel Anywhere

Once an Placetel Anywhere Portal number has been assigned in the My Site dashboard and the Placetel Anywhere User has configured the Placetel Anywhere feature in the My Phone dashboard, the Placetel Anywhere feature is ready for use. The following sections describe how to use the Placetel Anywhere feature.

Simultaneous Ring

Follow the procedure below to receive Simultaneous Ring calls:

  1. Caller dials the Placetel UC-One PBX User
  2. The Placetel Anywhere Simultaneous Ring feature is invoked
  3. All phones in the Placetel Anywhere list begin to ring
  4. One of the phones answers the call and the others stop ringing

Placetel Anywhere Sim Ring Notes:

  • If a call is immediately intercepted by a voicemail system, which could occur when wireless phones are turned off or do not have service or when Do Not Disturb is enabled on the Placetel UC-One PBX desktop phone, all other phones will immediately stop ringing. If the voicemail system answers quickly enough, the other phones may not ring at all
  • Any number being included in the Placetel Anywhere Sim Ring feature cannot be included in other Sim Ring lists
  • Placetel Anywhere Sim Ring does not allow users to activate “Do Not Sim Ring if I’m on the phone” option

Placing an Placetel Anywhere Call
Follow the procedure below to place a call using the Placetel Anywhere Portal.

  1. Call Placetel Anywhere Portal number from landline or wireless phone
  2. Enter passcode and destination digits
  3. Connect to destination

Note: if the landline or wireless number is not configured in the caller’s Placetel Anywhere list in the My Phone dashboard, the user will be prompted to enter the number from which they are calling. This number can be any number configured in the caller’s Placetel Anywhere list.

Transfer Call From Landline/Wireless to Desktop
Active Placetel Anywhere call can be transferred from a landline or wireless phone directly to the Placetel Anywhere User’s Placetel UC-One PBX desktop phone. Follow the procedure below perform this function.

  1. Call Placetel Anywhere Portal number from wireless phone
  2. Enter passcode and destination digits
  3. Connect to destination
  4. Call *11 from desktop phone
  5. Call is automatically transferred to desktop phone

Note: since the Placetel Anywhere Portal and the desktop phone are both within the Placetel UC-One PBX system, the caller does not need to call the Placetel Anywhere Portal from the desktop phone to invoke the transfer. When the caller dials *11 from their desktop phone, the call will automatically be pulled from the portal to the desktop phone.

Transfer Call From Desktop to Landline/Wireless
Active Placetel UC-One PBX calls can be transferred from the Placetel Anywhere User’s Placetel UC-One PBX desktop phone directly to any landline or wireless phone. Follow the procedure below to perform this function.

  1. Call destination from desktop phone
  2. Connect to destination
  3. Call Placetel Anywhere Portal number from wireless phone
  4. Enter passcode and *11 as destination digits
  5. Call is automatically transferred to wireless phone

Administrator Feature Setup

Placetel Anywhere Portal
The Placetel Anywhere Portal is what enables the Placetel Anywhere outbound calling feature. Each Placetel Anywhere Portal is assigned a unique telephone number, which Placetel UC-One PBX customers use to place Placetel Anywhere calls. These numbers are assigned in the Placetel UC-One PBX My Site dashboard under the Placetel Anywhere tab. A minimum of one Placetel Anywhere Portal number must be assigned to the site to enable the feature. Multiple portal numbers can be assigned if needed to provide multiple local calling area access for all remote users.

Prior to using the Placetel Anywhere service, the Site administrator must set up the Placetel Anywhere portal number for users to dial into. Once logged into My Site, simply follow the steps detailed below.

Step 1. Go to My Site and Select a Site

Step 2. Go to Site Services

Step 3. Select the Placetel Anywhere Portal number

Step 4. Configure Optional Placetel Anywhere Settings

User Feature Setup
The Placetel Anywhere feature is automatically available to all Executive or RetailLine stations, and feature control is located in the My Phone dashboard. To configure the Placetel Anywhere feature, the user must enter all landline and wireless phone numbers from which Placetel Anywhere calls will be placed. The user can also choose which numbers in the list will simultaneously ring whenever calls are received on their Placetel UC-One PBX desktop phone. A minimum of one number must be assigned by the user to enable the feature for that user. Multiple numbers can be assigned if the user expects to utilize the Placetel Anywhere Portal from multiple locations or requires multiple numbers to simultaneously ring when calls are received on their Placetel UC-One PBX desktop phone.

Step 1. Log in to My Phone

Step 2. Go to the My Features tab

Step 3. Go to the Placetel Anywhere Feature window

Step 4. Configure your Placetel Anywhere settings

If the Answer Configuration Required box is enabled then when you answer your phone you will hear a prompt that says “Please press any digit now to accept this call” – then you press any digit and the call comes through. If you don’t press a digit it goes to your office voice mail.


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