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DND - nicht stören

Feature Overview

The Do Not Disturb (DND) feature enables you to send all calls directly to voice mail. When this feature is enabled, your phone will not ring. If in a Hunt Group, Call Center or Call Queue, DND will suppress ringing on the user phone, and the call will continue to ring on the other numbers in the hunt group/call queue.

Feature Prerequisites

Before the Do Not Disturb feature can be used the following conditions must be met:

  • At least one inbound number must be available to be assigned to a station (Premium, Standard, or Hosted PRI - User)

DND Functionality when a Telephone Number is Shared or Un-Shared:

The DND feature, on Placetel UC-One supported devices, functions differently depending on whether or not it is enabled locally on the device itself (LOCAL) or via the Placetel UC-One portal (NETWORK), and also, whether the User’s Telephone number is used by a single device / client or by multiple devices / clients. A telephone number used on a Single device / client:

  1. In an NON-SHARED environment: (DND enabled at the LOCAL level)
    When the DND button is activated on the device, any incoming calls to that telephone number will follow the normal Voice Messaging treatment for busy calls.

  2. In an NON-SHARED environment: (DND enabled at the NETWORK level)
    When the DND button is activated through the Placetel UC-One portal, any incoming calls to that telephone number will follow the normal Voice Messaging treatment for busy calls.

A telephone number used on Multiple devices / clients:

  1. In an SHARED environment: (DND enabled at the LOCAL level)
    When the DND button is activated on the device, Incoming calls will not ring the device, however, there is still an incoming visual alert if the device is a desk phone. Also, all other devices configured with this telephone number, including mobile and desktop clients, WILL ring.

  2. In an SHARED environment: (DND enabled at the NETWORK level)
    When the DND button is activated through the Placetel UC-One My Phone portal, Incoming calls will not ring the device or any of the other shared devices / clients, and any incoming calls to that telephone number will follow the normal Voice Messaging treatment for busy calls.

LOCAL enablement of DND can be accomplished via the following client:

  • IP Desk Phone (Applicable for Polycom VVX, Cisco, Aastra, and SNOM IP Phones)

NETWORK enablement of DND can be accomplished via the following clients:

  • Placetel UC-One - My Phone portal
  • Feature Access Codes 78 (Activate)/79 (Deactivate)
  • Dialer Plugin for Google Chrome
  • UC Mobile / UC Desktop Clients

Setting up DND via the Placetel UC-One – My Phone portal: (LOCAL)

Step 1. Log in to My Phone

Step 2. Go to the My Features tab

Step 3. Go to the Do Not Disturb feature window

Step 4. Configure your Business Continuity settings

Setting up DND via the Placetel UC-One PBX Dialer for Chrome(TM): (NETWORK)

  • For instructions on enabling DND on the Chrome Dialer, please see the Placetel UC-One PBX Dialer for Chrome(TM) User Guide

Setting up DND via the Feature Access Codes: (NETWORK)

  • For instructions on enabling DND via Feature Access Codes, please see the Feature Access Codes Quick Reference Guide Setting up DND via the UC Mobile Client:(NETWORK)
  • For instructions on enabling DND on the UC Mobile Client for iPhone, please see the Placetel UC-One UC-Mobile for iPhone User Guide
  • For instructions on enabling DND on the UC Mobile Client for Android, please see the Placetel UC-One UC-Mobile for Android User Guide Setting up DND via the UC Desktop Client: (NETWORK)
  • For instructions on enabling DND on the UC Desktop Client, please see the Placetel UC-One UC Desktop Client User Guide

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