Call History + SideNavigation
The client supports the basic Placetel UC One Call History. From the segmented controls the Call History can be set to show all or missed calls.
On the list of calls, there are icons indicating whether a call was incoming, outgoing, or missed.
The list of the call items consists of an icon showing what kind of call it was (a green arrow means incoming, a blue arrow means outgoing, and a red arrow means missed). It also shows the name, number, Unavailable status for the caller, and below the name, it shows the number, if available. To the right, is the date of the call and the time the call was initiated.
Call History makes it easy for you to redial and call back when you miss a call or when you want to dial a contact with whom you have recently spoken.
The Side Navigation contains the following items:
- My status
- Call Settings
- Sign out
You can set your own availability by tapping on your personal status from the side navigation. It opens the My status screen where you can change your avatar, personal message, and availability status.
NOTE: Availability can also be referred to as presence status, which was the term used in previous versions of UC-Mobile.
Your avatar is the picture that represents you in your friends’ Contacts lists and in chat screens. Tapping on an avatar opens a dialog with options to select an existing image, to take a new one with your device’s camera, or to clear your avatar.
You can enter a status message into the area next to the avatar. This status text is shown in your friends’ Contacts lists.
If you see the error message “Chat Unavailable” under any tab, it means that XMPP connectivity has been lost for chat and availability; however, you can still make calls. In this case, you should contact your service provider.
Availability Rules allows a user to configure calling rules associated with each of the availability states. When the availability state is triggered, the associated rule is applied. Each availability rule can be configured with one of the following options:
- No Rules
- Forward to Number
- Silent Alerting
The client supports the following Placetel UC One service management features, allowing Placetel UC One supplementary services to be turned on or off using the native client Call Settings window:
- VoIP Call
- Block My Caller ID
- Dialing Service
- iPhone Number
- When Not Reachable
- When Busy
- When No Answer
- Do Not Disturb
- Personal Assistant
- Simultaneous Ring
- Placetel UC One Remote Office
- Office Anywhere
By tapping on a different Call Forward option, you can enter a number to forward your calls as follows: Call Forward Always, When Busy, When No Answer, or When Not Reachable.
Do Not Disturb
When you activate this service, all calls are typically blocked by the server and sent to voice mail.
Office Anywhere allows service providers to offer fixed-mobile convergence (FMC) services without additional equipment.
Office Anywhere simplifies communications for on-the-go users and remote users by extending the features of a desk phone to any other fixed or mobile device, regardless of the network or handset manufacturer. Callers dial one number and can reach you on any phone the user chooses. A desk phone, cell phone, and/or a soft phone can ring simultaneously.
Voice call continuity is possible with the ability to move live calls from one device to another without hanging up.
Add locations (numbers) that can be used in the service using the Add New Location button. Use the Alert all locations to activate parallel ringing.
Select “Prevent Diverting” to prevent a call ending up as a voice mail, which can be problematic, for example, in conference call situations.
Select “Answer Confirmation” to receive a separate audio prompt when answering a call from that number (location). It may be useful in cases where, for example, mobile numbers are being used to prevent incoming calls going to mobile voice mail since the call will be ended without going to voice mail if the answer confirmation is not provided.
Select “Call Control” to enable the server platform to provide mid-call services such as Cal Transfer and Conferencing for that number (location).
Mobility is a flexible solution that extends the Placetel UC One Centrex features transparently to the mobile network. This service provides a set of mobile capabilities that help meet the key requirements of mobile operators for deployment of business services to the mobile handsets.
The following attributes can be set:
- Active – Flag to enable or disable the Mobility service for the user.
- Mobile Number – This is the subscriber’s mobile number in E.164 format.
- Phones To Ring – The default is “Fixed”. The options are as follows:
- Fixed – If set, then only the user’s desk phone is alerted.
- Mobile – If set, then only the user’s mobile phone is alerted.
- Both – If set, then both the mobile phone as well as desk phone of the user are alerted.
The following attributes apply when the alerting mobile is set:
- Alert for Click-To-Dial – If checked, Click To Dial calls alert the mobile phone.
- Alert for Group Paging – If checked, group paging calls alert the mobile phone.
- Prevent Diverting – This attribute determines whether the Application Server enables a diversion inhibitor when extending a call leg to the mobile phone.
- Answer Confirmation – This attribute determines whether the Application Server prompts for an answer confirmation when the user answers the mobile call leg.
- Call Control – This attribute determines whether call control is to be performed by the mobile device (off) or by Placetel UC One (on). This must be turned on to provide mid-call service features to the mobile originated or terminated calls.
This service allows the use of any phone as the office phone from a charging and numbering perspective. For instance, a hotel room phone can be used as the office phone.
Enable Remote Office and specify a phone number to be used as the Remote Office number.
The client supports the following preferences:
- Remember password
- Sign in automatically
- Caller ID Lookup
- Enable video calls
The preferences available through Sign In screen are as follows:
- Device ID
The client is prepared for localization and can be delivered in any language. Currently, the client is available in the following languages:
- U.S. English
- French (Canadian)
- Spanish (European)
- Spanish (Latin America)
Additional languages are available upon request as part of a customization project.
The troubleshooting function can be used if there are issues encountered with the application. It collects and sends diagnostic information to a predefined support email address that is configurable via the branding process. This helps support personnel to identify the issues. The information sent consists of the application and media engine diagnostic logs.
Troubleshooting is managed by a menu entry in Settings. It can be accessed from two places in the client:
- From the Settings button on the Sign In screen – This opens the screen that contains the help and troubleshooting-related entries. This can be used before the user has signed in, which is most often for cases when a user has issues with signing in or with connectivity.
- From the Preferences screen, accessible from the Side navigation. This is available while the user is logged in.
- Console logging – Option for getting logs in a development environment. The device should be connected to a PC/MAC and the logs to appear real-time in the console.
- File Logging – Saves logs to the device memory for subsequent sending by e-mail.
- XMPP logging – Includes IM&P related information (XMPP stanzas) in the logs.
- Other logging – Includes additional logs different from XMPP.
- PN logging – Includes push notification related information (only when push notifications are enabled).
- Crash reporting – Sends crash logs to crash report.
- Display Diagnostic Info in Calls – Displays information about ongoing calls like the codec type
Sign In Automatically
The user can choose to sign in automatically with UC-Mobile with a default account when the client is started. Together with the functionality to start UC-Mobile automatically at system startup, this makes it easier for users to remember to sign in and be available for communication.
Caller ID Lookup
When there is an incoming call, UC-Mobile matches it by searching in the contact list, local address book, and Placetel UC One directory. To improve the performance, UC-Mobile for iPhone provides the ability to turn on/off searching in the local address book.
UC-Mobile has the ability to lock the user to a single desktop or mobile device, so that the software cannot be used on other hardware. The iPhone user can copy the Device ID from Preferences before signing into the application and provide it to the company administrator. The administrator locks UC-Mobile to the reported device and the user can sign in only from this device.
The client provides web-based help that can be launched from the Settings view.
You can sign out at the bottom of the left-side navigation drawer.
MyRoom is an always available and permanent room you can use to chat with anyone that joins.
MyRoom is accessible using the MyRoom icon in the Tab bar.
You can add more participants using the add participants icon or they can join your room from your contact card. Once participants join the chat room, they can tap on the Call button of that screen to automatically join the conference.
MyRoom uses your permanent chat room, permanent collaboration room, and a conference bridge (audio or video). All MyRoom sessions start as chats but a call can be added to the session while in progress.
Others join your room by tapping your name on their Contacts list and by selecting Join Room from the contact card.
You can dial into others contact’s MyRoom audio bridge from the directory contact card.
This Guest Client feature is specifically intended for users outside of the company. UCMobile users can invite Guest Client users to their MyRoom by selecting “Copy Guest Join Link” from a MyRoom menu button on the top right corner. The copied link delivery (that is, email) is outside the scope of UC-Mobile.
Guest users can join a session with audio in the web browser by requesting a Call Back using the provided dial-in number and conference PIN. They can also use group chat and sharing inside the web browser. However, guest clients do not have the private chat possibility and they can only see the chat history of messages that occurred after they joined the session.
The MyRoom owner is prompted to accept or reject guest client users requesting to join the MyRoom session.
Guest client user invitations can be revoked by selecting “Reset Guest Link” from the MyRoom menu button.