UC-ONE Clients: iPad
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Instant Messaging + Audio-Video Call

Instant Messaging

Chat Tab

Chat shows the list of recent chats since the last login. If User A chats with User B multiple times, their discussions appear as one item in the list.

Tapping the name from the Chat list opens the Chat view (IM view) in the right pane where new messages can be typed. Old messages are also shown.

New incoming messages are indicated with a notification badge to the right of the name. The icon remains next to the name until the message is read.

Chats are listed so that the newest one is always at the top. Chats are not in alphabetical order and are always listed with the most recent first.

Tapping the Make all as Read icon in the left navigation bar removes all notification badges from the Chat History list.

Tap the availability status icon to update your status or location and enter free text. The My Status popover allows you to update your status or location and enter free text. Tap the avatar to upload a picture. Tap the input field to update your status.

Chat

Start a chat using one of the following methods:

  • From the Buddies list, tap a contact to open the contact card. From the contact card, choose the chat bubble icon to start a chat.
  • In the Chat History list, tap a contact entry to start a chat.

When you initiate a chat, the Chat view opens in the right pane. To open chat in full screen, tap the collapse icon to hide the left pane. Selecting any tab from the vertical menu or tapping on the expand icon opens the left pane view. Chatting with a contact is possible only when you are both online. If your contact initiates a chat, you see a notification badge on the Chat tab and the entry appears on the top of Chat History list.

When the chat opens, the name of the recipient is on the top bar and there is an availability icon flag before the name. The recipient messages are presented in the orange background and the user is presented in white background.

A smiley can be added to a message by typing the corresponding character code or by selecting a smiley icon. The smiley is displayed with its character code in the input text area, and graphically in the chat area and when displayed to the remote party.

The text input field in Chat uses auto-correct, auto-cap, and spell check based on system settings. Use the system settings to enable or disable these features.

Upon Clear History, the chat history is removed from the view, but the chat view remains open in case the user wants to continue chatting. If the user navigates back to the chat list, then this specific chat entry is removed from the list because there is no chat history associated with it.

Group Chat

Start a group chat using one of the following methods:

  • In single chat session, tap the add participant icon to escalate from a single to a group chat.
  • From the Chat tab, tap on the Crate Group Chat icon to create group chat.
  • In the Chat History list, tap a group communication entry to start a group chat.

When you initiate a group chat, the Chat screen opens. More people can be added later to the chat using the Add participant icon. Anyone in the group chat can add participants. Tapping on the View participant icon opens a popover with the list of group participants. To remove a participant, select the Edit button and choose a participant to remove then select Done.

A group chat works the same way as a one-on-one chat. All messages from anyone are sent to everyone else. A group chat history is saved and is available to view later in the Chat tab.

A user can leave a group chat by selecting the Leave chat option from the More Options icon in the right navigation pane. The chat is marked as “offline” and the user no longer receives messages from the chat. When tapping on the “offline” chat, the user re-joins the room and starts receiving messages. However, the user does not receive the messages that were sent in the chat while the user was outside of the room.

The Clear History menu item works the same way as the corresponding option in a one-on-one chat and removes the local history.

The View Participants button opens a dialog that shows the list of participants in the group chat. Deleting a chat room is not supported.

Audio and Video Calls

Dial Pad Tab

The Dial Pad tab displays a dial pad and a text field used to enter numbers. The dial pad is one of the options used to make audio and video calls. There are three buttons below the dial pad: Call, Video Call, and Dial Pad menu that are configurable by the service provider. The top text field also has a delete button that, when pressed, deletes one character at a time.

A badge notification appears on the Dial Pad tab when there are messages in the voicemail box. A long press on the “1” digit connects you to the voicemail box. When there is no voice mail in your voicemail box, no notification badge is shown.

Except for making audio or video calls, the Dial pad is used for entering digits during an active outgoing call.

Tapping the right side keypad button opens the left pane Dial pad.

If the left pane is expanded and shows the Dial pad, tapping the right side keypad button “lights up” the input field of the Dial pad as an indication that the left pane Dial pad is connected/interacted with the right side keypad. The input field changes the hint text from “start new call” to “enter digits”.

When a call is placed ON HOLD, the Dial Pad is available for starting a new call only.

Make Audio or Video Calls

Make an audio or video call using one of the following methods:

  • Choose a contact from contact list to open the contact card and tap on the headset icon for an audio call or the video icon for a video call.
  • From search results, open a contact card and tap on the headset icon for an audio call or the video icon for a video call.
  • Open the dial pad, enter a phone number, and tap the Call or Video button.
  • On the Call History list, tap a call entry.
  • On the Chat screen, tap the headset icon for an audio call or the video icon for a video call.

Answer Call

An incoming call is indicated by a ringtone. There are two options on the incoming call screen: Answer and Decline. If you decline the call, it causes the line to sound busy at the caller’s end and they know that you rejected the call.

In Call Actions

You can perform the following actions from the In Call screen:

  • End a call
  • Mute the microphone
  • Open the key pad
  • Adjust the volume
  • Escalate from an audio to video call
  • Downgrade from a video to audio call
  • Place a call on hold
  • Make a new call
  • Transfer a call – Attended
  • Transfer a call – Unattended
  • Make a conference
  • Transfer a call to a circuit-switched call
  • Add more participants (on conference call only)
  • Merge two separate calls
  • Swap two separate calls
  • View participants (on a conference call)

Missed Calls and New Messages

Notifications (for example, missed calls or new messages) are shown as badges on the tab icons.

Message Waiting Indicator and Voice Mail Access

If you have pending voice mail (VM) messages, then a badge is displayed on the Call tab icon indicating the number of pending VM messages.

Voice mail is accessible with a long-press of the dial pad digit “1” (similar to how it is done on a regular mobile keyboard).

Business Line Call Back

UC-Tablet allows you to originate a call using your desk phone or another configured phone or device. This is done using the Call Back functionality on Placetel. When you select Call Back, your other devices ring based on your service provider configuration.

Contact Name Lookup for Incoming Calls and Call Logs

At receiving a call, UC-Tablet searches for the name in the following contact sources and order: XMPP contact name, Enterprise directories, Local Contact, and P-Identifier header (SIP) and From mheader (SIP). If the number matches one of the contacts, the name is shown on the incoming call screen.

N-Way Calling (Conference)

UC-Tablet supports network SIP-based conference calls. While on a two-way audio or video call, you can add more participants by using the Conference button. It enters Conference Mode on the device and allows the user to search for and select the new participant. Once the conference is established, the participants are shown on the device screen.

The other way to create Conference call or to add participant in the existing Conference is to make a new second call then select the merge option.

Call Waiting

You can have one active call at any one time if you receive a new incoming call and accept it. The existing call is put on hold and you can change between these two calls by using the Hold and Unhold buttons.

New Call

The client supports starting a new call while in an ongoing call. To establish a call, choose one of the options in „Make Audio or Video Calls“. After the new call is established, the first call is put on hold. You can swap the two calls or merge them into a conference.

Call Transfer

The client supports transferring VoIP calls to another party. Two modes of transfer are supported:

  • Attended Transfer – Establish a call with a remote party. Select a contact then choose a number. Select the call first option. If the call is successfully established, you can talk with the third party privately before completing the transfer by pressing the Complete button.
  • Unattended Transfer – Establish a call with a remote party. Select a contact then choose a number. Select the Transfer option and the transfer is completed.

Swipe between Chat, Audio/Video, and Screen Share Communication Views

UC-Tablet provides ability to switch between Chat, Audio/Video, and Screen Share communications sessions for own MyRoom, other users’ MyRoom, and two-way chat. The ability to switch between sessions is indicated by the presence dots at the bottom of the screen. The user can perform a swipe to switch between the sessions.


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Ticket eröffnen Status Kontakt Remote-Support