iPad - Call History & Settings

Call History

The client supports the basic Placetel Call History. From the segmented controls, the Call History can be set to show all or missed calls.

On the list of calls, there are icons indicating whether a call was incoming, outgoing, or missed.

The list of call items consists of an icon showing what kind of call it was (a green arrow means incoming, a blue arrow means outgoing, and a red arrow means missed). It also shows the name, number, Unavailable status for the caller, and below the name, it shows the number, if available. To
the right is the date of the call and the time the call was initiated.

Call History makes it easy to redial and call back when you miss a call or when you want to dial a contact with whom you have recently spoken.

Settings

The Settings pop-up contains the following items, which can be configured by the end user:

• Call Settings
• Preferences
• About
• Version
• Help

Call Settings

The client supports the following Placetel service management features, allowing Placetel supplementary services to be turned on or off using the native client Call Settings window:

Call Options

• Block My Caller ID
• Dialing Service
• VoIP Calls

iPhone
Call Forwarding

• When No Answer
• Always
• When Not Reachable
• When Busy
• Do Not Disturb

Incoming Calls

• Simultaneous Ring
• Office Anywhere
• Remote Office

Call Forwarding

By tapping on a different Call Forward option, you can enter a number to forward your calls as follows: Call Forward Always, Busy, or When Unreachable.

Do Not Disturb

When you activate this service, all calls are typically blocked by the server and sent to voice mail.

Office Anywhere

Office Anywhere allows service providers to offer fixed-mobile convergence (FMC) services without additional equipment.

Office Anywhere simplifies communications for on-the-go users and remote users by extending the features of a desk phone to any other fixed or mobile device, regardless of the network or handset manufacturer. Callers dial one number and can reach you on any phone the user chooses. A desk phone, cell phone, and/or a soft phone can ring simultaneously.

Voice call continuity is possible with the ability to move live calls from one device to another without hanging up.

Add locations (numbers) that can be used in the service using the Add New Location button. Use the Alert all locations to activate parallel ringing.

Select “Prevent Diverting” to prevent a call from ending up as a voice mail, which can be problematic, for example, in conference call situations.

Select “Answer Confirmation” to receive a separate audio prompt when answering a call from that number (location). It may be useful in cases where, for example, mobile numbers are being used to prevent incoming calls going to mobile voice mail since the call will be ended without going to voice mail if the answer confirmation is not provided.

Select “Call Control” to enable the server platform to provide mid-call services such as Call Transfer and Conferencing for that number (location).

Remote Office

This service allows the use of any phone as the office phone from a charging and numbering perspective. For instance, a hotel room phone can be used as the office phone.

Enable Remote Office and specify a phone number to be used as the Remote Office number.

Preferences

The client supports the following preferences:

• Language
• Remember Password
• Sign in automatically
• Caller ID Lookup
• Troubleshooting

The following preferences are available through the Sign In screen:

• Language
• Version
• Device ID
• Help
• About
• Troubleshooting

Language Support

The client is prepared for localization and can be delivered in any language. Currently, the client is available in the following languages:

• U.S. English
• French
• French (Canadian)
• German
• Italian
• Spanish (European)
• Spanish (Latin America)
• Korean
• Japanese
• Chinese

Additional languages are available upon request as part of a customization project.

Caller ID Lookup

When there is an incoming call, UC-Tablet matches it by searching in the contact list, local address book, and Placetel directory. To improve the performance, UC-Tablet provides the ability to turn on/off searching in local address book.

Device ID

UC-Tablet has the ability to lock the user to a single desktop or mobile device so that the software cannot be used on other hardware. The iPhone user can copy the Device ID from Preferences before signing into the application and provide it to the company administrator. The administrator locks UCTablet to the reported device and the user can sign in only from this device.

Troubleshooting

The troubleshooting function can be used if there are issues encountered with the application. It collects and sends diagnostic information to a predefined support email address that is configurable via the branding process. This helps support personnel to identify the issues. The information sent consists of the application and media engine diagnostic logs.

Troubleshooting is managed by a menu entry in Settings. It can be accessed from two places in the client:

• From the Settings button on the Sign In screen – This opens the screen that contains the help and troubleshooting-related entries. This can be used before the user has signed in, which is most often for cases when a user has issues with signing in or with connectivity.
• From the Preferences screen, accessible from the side navigation. This is available while the user is logged in.

Troubleshooting options:

• Console logging – Option for getting logs in a development environment. The device should be connected to a PC/MAC and the logs to appear real-time in the console.
• File Logging – Saves logs to the device memory for subsequent sending by email.
• XMPP logging – Includes IM&P-related information (XMPP stanzas) in the logs.
• Other logging – Includes additional logs different from XMPP.
• PN logging – Includes push notification-related information (only when push notifications are enabled).
• Crash reporting – Send crash logs to a crash report.
• Display Diagnostic Info in Calls – Displays information about ongoing calls like the codec type.

Help Page

The client provides web-based help that can be launched from the Settings view.

Sign Out

You can sign out at the bottom of the left-side navigation drawer.

Seamless Call Handover for VoIP Calls

Starting with Release 22.2.1, Communicator for iOS Tablet clients support seamless call handover for VoIP calls between WiFi and cellular data networks.

If the data connection drops during an ongoing VoIP call, then the application tries to use another data connection, if available, or waits for a configurable period of time, (for example, one minute) for the data connection to be re-established. At that point, the call is retried on the new or re-established connection.

During the transition, there is a beeping sound played to the user and an indication in the user interface that the application is trying to reconnect the call.