UC-ONE Clients: Android Phone

Android Phone - Contacts


The Contacts list in the Contacts tab can contain different types of contacts as follows:

  • Presence-enabled contacts
  • Non-presence-enabled contacts
    Any contact can be marked as a favorite, when then appears at the top of the Contacts list in the Favorites section.

Presence-enabled contacts are users with an Extensible Messaging and Presence Protocol (XMPP) address. These can be other UC-One Android Phone users or users from federated systems such as Google Talk. Non-presence-enabled contacts can be phone or conference numbers. These are also stored on the server and available on all client instances of the user.

The Android Mobile client shows contact groups created from the Desktop. Contactgroups cannot be created or edited from the Mobile client.
The Contacts tab contains:

  • UC-One Contacts
    • All
    • Online
  • Contact Directories
    • Local Address Book
    • Directory
      Directory provides the company directory contacts. The Local contact list provides the contacts from the local phone book.

Contact Card

The contact card displays information about a contact based on the contact type. This includes UC-Mobile contacts, Local address book contacts, and contacts from directory search results.

The user can initiate a call or chat session directly from the contact card. This includes joining other contact’s My Room or dialing a My Room audio bridge from a directory contact search result.

If the contact has an associated e-mail address, then the application supports sending an e-mail to the contact by launching the native e-mail client on the mobile device.

Add Contacts

When you sign in for the first time, there are no contacts on your Contacts list. Add a new presence-enable contact at any time by selecting the option Add Contact from the plus icon in the left bottom bar. Another way to add new contacts is to use the directory search option from the Contacts tab.

In the Add Contact screen, enter the contact’s information and then select OK. By default, your presence information is always shared with a new contact if an XMPP address is provided.

If you receive a buddy request, you can decline or accept it. If you decline the buddy request, you can always share your presence information later by selecting Subscribe from the buddy contact card. Note that the contact must accept your subscription request for you to establish the presence relationship successfully.

Add a conference number by selecting the option Add Conference from the plus icon in the left bottom bar. In the Add Conference screen, enter the conference information and then select OK A conference contact is a special contact used for conference bridges to avoid having to remember a PIN code and a conference number, for example, for a recurring conference.

Add a local contact by selecting the Add Local Contact option using the plus icon in the left bottom bar. The Add Local Contact option opens the native Address Book for adding a new contact in the local phone book.


Tap a contact from the Contacts list to open a contact card. This is the same for presence-enable and non-presence-enabled contacts.

  • Select Edit from action overflow button to open the Contact Information dialog box where you can edit information. This works for both presence-enabled and nonpresence-enabled contacts.
  • Select Unsubscribe from action overflow button to remove the presence relationship between you and that contact. This means you do not see the contact’s presence information and your contact does not see yours. Select Subscribe to re-establish a presence relationship. An unsubscribed contact remains on the Contacts list and is always shown as “offline”.
  • Select Remove from action overflow button to remove the contact from your Contacts list.


There are four contact filters available from the Contacts tab:

  • All – Shows all presence-enabled and non-presence-enabled contacts.
  • Online – Shows only the presence-enabled contacts that are currently online.
  • Local Address Book – Shows the contacts from your local phone book.
  • Directory – Shows the contacts from a company directory (which requires a search).

Sort and Display Order

The following options in Preferences control how contacts are displayed:

  • Display by – display First name or Last name first.
  • Sort by – sort by First name or Last name.
  • Short name format – format of the name to be used in chat lists.

NOTE: Asian names – Chinese, Japanese, and Korean (CJK)
On Android, Asian names (CJK) are not dependent on the preceding settings. Asian names are always sorted by Last name and displayed with the Last name first. For Asian names, the short name format is always the full name.


For each contact to which you have subscribed, you can see their presence. Similarly, your contacts can see your presence on their Contacts list.

NOTE: Availability can also be referred to as presence status, which was the term used in previous releases of UC-One Android Phone.

Availability means that your friends are able to see if you are available, for example, “I’m available” or “I’m busy”.

Icon What it means
The green availability icon indicates that the user is online and ready for communication.
The yellow availability icon indicates that the user is online on their UC-One Android Phone Desktop client, but has been idle or away from their computer for more than ten minutes.
The red availability icon indicates that the user is busy and does not want to be disturbed.
The grey availability icon indicates that the user is offline and the only available contact method is calling or leaving a chat message.
The question mark indicates that a subscription is pending and the contact has not yet approved sharing their availability.
This icon indicates that the contact is busy on a call. This is an automated availability status.
This icon indicates that the contact is busy in a meeting. This is an automated availability status. The Busy – In Call status overrides the Busy – In Meeting status so this one is only seen if there is a meeting but no call.

You can manually set your own availability by tapping on the availability icon from the status bar in all tabs view. Tapping the availability icon opens the My status screen where you can change your avatar, personal message, and availability status.

Your avatar is the picture that represents you in your friends’ Contacts list and in chat screens. Tapping on an avatar opens a dialog with options to select an existing image, to take a new one with your phone camera, or to clear your avatar.

You can enter a status message in the area next to the avatar. This status text is shown in your friends’ Contacts list.

If you see the error message, “Chat Unavailable”, under any tab, it means that the XMPP connectivity has been lost for chat and availability; however, you can still make calls. In this case, you should contact your service provider.

The availability update is only triggered by appointments and meetings that are either accepted by the user or made by them. Note that all-day meetings do not trigger an availability change to Busy – In Meeting.


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